Lean approach to customer on-boarding and satisfaction
Axepto is a white label service and platform that offers businesses digital document management of their online and phone orders and contracts.
More and more customers are used to signing their contracts electronically at the brick and mortar stores. O2, a Slovak telco provider, considered ex- tending this practice to orders made using their e-shop and via the phone. Previously these sales required a paper document to be generated, checked and filled out by the customer. This process was lengthy and required identity ver- ification and a handwritten signature.
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